Privacy Policy

This Privacy Policy is effective for all users.

General terms

As customers are always our priority, well-established privacy protection based on privacy law is extremely important to our customers and to us. Read our privacy policy carefully to understand how we process your personal information. This privacy policy explains how our organization uses the personal data we collect from you when you use our website.

What data do we collect

Doc's Roofing and Repairs Ltd. collects the following data:

Personal identification information (name, email address, phone number, date of birth)
When you purchase an item that requires delivery, we will ask for shipping details
When making purchases over $1,200 CAD, we will ask for proof of identification, in the interest of fraud prevention
When taking payment, if you are paying by bank transfer or directly to the business rather than through the website, we may ask for your payment details where necessary to complete the transaction
Website visitor behaviour, through cookies and tracking beacons

How do we collect your data

You directly provide Doc's Roofing and Repairs Ltd. with most of the data we collect. We collect and process data when you:

Register online
Submit a form on our website
Sign up for news or marketing material
Contact us directly by email or phone
Use or view our website through your browser's cookies
Buy a product
Engage in one of our services
Phone us to request a quote

Doc's Roofing and Repairs Ltd. may also receive your data indirectly from referrals from our clients, and from individuals or organizations we work with. When collecting form submission data through the website, we use HTTPS encrypted forms, which are stored securely on AWS servers.

How will we use your data

Doc's Roofing and Repairs Ltd. collects your data so that we can:

Contact you in accordance with your privacy preferences
Email you with various updates
Manage our database
Refer community members to one another
Advise you on services and relevant products
Understand customer and user behaviour on our website
Prevent cases of credit card fraud (which is why we ask for proof of identity when completing large purchases)
Process your payment and ensure that orders are fulfilled correctly
Deliver items to your chosen address

How do we store your data

Doc's Roofing and Repairs Ltd. securely stores data collected through the website on our servers (which are hosted on AWS). This is typically form submission information or payment information. Your data is stored in secure, state-of-the-art data centres that feature robust physical and digital security measures. These centres are designed to prevent unauthorized access, and our systems are maintained in compliance with internationally recognized standards such as ISO 27001.

Although payment information is not stored by us, it is moved through the site by Stripe, our chosen payment service provider, unless you choose to use PayPal or another payment platform, in which case your payment data will be processed by them.

Personal information may in future be stored in an email service provider used to draft and send emails to our mailing lists.

Contact information may also be stored locally on our team's devices for the purpose of building, contacting and maintaining a good customer relationship.

Doc's Roofing and Repairs Ltd. will keep your personal information for as long as required. If you wish to have your personal information removed from our systems, please contact us requesting your Right to Erasure, stating which information you would like removed.

All personal data is encrypted both in transit and at rest using advanced encryption protocols. This ensures that your information remains protected from unauthorized access during transmission and while stored on our servers.

Access to personal data is strictly limited to authorized personnel who require it to perform their job responsibilities. We enforce strict access controls and regularly review user permissions to maintain confidentiality.

To safeguard your data, we continuously monitor our systems for vulnerabilities and perform regular security audits. We also update our security practices in line with new technological advancements and regulatory requirements.

Marketing

Doc's Roofing and Repairs Ltd. would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.

If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop Doc's Roofing and Repairs Ltd. from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please contact us, or unsubscribe using the link at the bottom of the emails you have received.

What are your data protection rights

Doc's Roofing and Repairs Ltd. would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:

The right to access: you have the right to request copies of your personal data from Doc's Roofing and Repairs Ltd.. We may charge you a small fee for this service.
The right to rectification: you have the right to request that Doc's Roofing and Repairs Ltd. correct any information you believe is inaccurate. You also have the right to request that Doc's Roofing and Repairs Ltd. complete information you believe is incomplete.
The right to erasure: you have the right to request that Doc's Roofing and Repairs Ltd. erase your personal data, under certain conditions.
The right to restrict processing: you have the right to request that Doc's Roofing and Repairs Ltd. restrict the processing of your personal data, under certain conditions.
The right to object to processing: you have the right to object to Doc's Roofing and Repairs Ltd. processing your personal data, under certain conditions.
The right to data portability: you have the right to request that Doc's Roofing and Repairs Ltd. transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

What are cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology. For further information, visit allaboutcookies.org.

How do we use cookies

Doc's Roofing and Repairs Ltd. uses cookies in a range of ways to improve your experience on our website, including:

Keeping you signed in
Understanding how you use our website

What types of cookies do we use

There are several different types of cookies; our website uses:

Functionality: Doc's Roofing and Repairs Ltd. uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and the location you are in. A mix of first-party and third-party cookies are used.
Advertising: Doc's Roofing and Repairs Ltd. uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device and IP address. Doc's Roofing and Repairs Ltd. sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners.
Necessary cookies: required for basic website function.
Analytics cookies: Doc's Roofing and Repairs Ltd. has YouTube videos embedded on the site, and YouTube uses its own analytics on embedded videos. We also use Google Analytics, LinkedIn Insight Manager and Meta Business Suite to monitor activity on the website, but the information collected through these cookies is not personal information we can observe.
Advertisement: YouTube videos embedded on the site may be active if YouTube is tracking who is watching which adverts.

How to manage your cookies

You can set your cookie preferences locally on our website by using the cookie consent banner. Alternatively, you can disable cookies in your browser by managing your browser settings.

Privacy policies of other websites

The Doc's Roofing and Repairs Ltd. website contains links to other websites. Our privacy policy applies only to our website. If you are directed to another website, you are encouraged to read its privacy policy to understand how it uses data collected on its website.

Changes to our privacy policy

Doc's Roofing and Repairs Ltd. keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on the date shown at the top of this page.

How to contact us

If you have any questions about the privacy policy of Doc's Roofing and Repairs Ltd., the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us using the form on our contact page.

How to contact the appropriate authorities

Should you wish to report a complaint, or if you feel that Doc's Roofing and Repairs Ltd. has not addressed your concern in a satisfactory manner, you may contact us at info@docsroofingrepairs.ca.